Terms & Conditions
Please make sure that the shipping address you enter at the checkout is correct. If an incorrect address is given we are unable to redirect orders once dispatched and additional charges may be incurred to complete delivery of your order.
Before we can dispatch your purchases, we occasionally may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Within 24 hours of your order being placed one of our craftspeople is making your order by hand, and this process usually takes up to 14 days. Once we receive your order, we dispatch it by overnight courier (within Ireland) or priority courier (2-3 business days) for the rest of the world. Please note that production can take longer during our busier periods (eg Christmas). If we anticipate the order may take longer than two weeks to complete, we will let you know by email.
We will handle your order from Mondays to Fridays 10am - 5pm.
Care Instructions for your garment
We use some of the best yarns and textiles we can find, often handwoven themselves. Many of our yarns are dyed here in Ireland, and we have taken the utmost care in creating garments that are washable and will retain their shape and colour as youngsters wear them constantly (they've all been tested on our own kids!)
Washing and care instructions are labelled on each garment, but for reference use the table below.
Merino Wool, Wool - 30°, do not iron, do not tumble dry, dry flat
Irish Linen - 30°, do not tumble dry, dry flat
Any Alpaca content - Handwash only in cold water, do not tumble dry, dry flat
Handwoven Donegal Tweed - dry clean only
If you would like to purchase a gift card for a friend or family member, please contact us by email and we can organise to send a gift card by post or email.
To keep packaging costs to a minimum, all Elks orders are shipped in soft packaging. If you would like something packaged as a gift, email us directly after placing your order.
Do the prices include tax?
There are no taxes charged on baby clothes in Ireland. Our handwoven blankets and soap incur VAT of 23.5% (included in the prices you see on the website). If there are taxes on baby clothing in your country, you may be liable to pay customs duty on these items.
All children are different sizes, so please consult our size chart below to determine how our clothes will fit your child. Our sizes are based on average European children sizes.
We cannot offer refunds based on garment sizes, but we are happy to offer an exchange for the same garment in a more suitable size. Please see our returns and exchange policy above.
Ireland - €5.95 flat rate
Rest of the World - €12 flat rate