Shipping & Returns
Ordering handmade clothing online
All our items are made to order, and usually ship within two weeks. We receive your order, send the materials to one of our craftspeople and they get to work – so please allow this time for them to work their magic! If an order is likely to take longer than two weeks, we'll let you know. If you are in a real rush to get your item, feel free to email us (firstname.lastname@example.org) and let us know and we'll do what we can!
These clothes are special, and we pack them with as much care and attention as they are made with. All items – excluding hats, scarves and soap – are delivered in our signature boxes and wrapped in protective paper to ensure they arrive in perfect condition. Hats, scarves and soap are delivered wrapped in tissue and protective paper.
We offer extremely low rates on shipping and handling both within Ireland and to the rest of the world, with two very simple flat rates that remain unchanged regardless of order size.
Local (Dublin & Ireland) - €5.95
All International Deliveries - €12
Please note our orders are not tracked/registered. If you would like your order tracked and registered, please email email@example.com and we can arrange for an extra shipping fee.
If your purchase is a gift for someone, please email us (firstname.lastname@example.org) and let us know if you would like to include a personalised note.
Returns & Exchanges
Due to the nature of the product (made-to-order handmade clothing) we can only accept returned goods in unused condition. If you are not satisfied with the items ordered, you may receive a full refund, minus shipping costs, within 30 days of the shipment date on unworn, unwashed items in their original packaging. We cannot issue refunds for sale merchandise, soap or extra gift boxes.
If the fit of an item isn't right, you may place a new order for the new size and return the original order within 30 days of purchase (shipment date). We advise all customers to consult our size charts before ordering - please note we do not cover shipping costs for exchanges and returns.
All children are different sizes, so please consult our size chart below to determine how our clothes will fit your child. Our sizes are based on average European children sizes.
We cannot offer refunds based on garment sizes, but we are happy to offer an exchange for the same garment in a more suitable size. Please see our returns and exchange policy above.